Law

Jettzy’s unfair fee on cancellation flight ticket

Law

In September of last year, I booked a flight to Egypt for Easter through Jettzy, an unknown agent. The flights were on Qantas and Jordanian Airlines. However, two months later, in November, Jordanian cancelled my flight from Bangkok to Amman, forcing me to cancel my booking altogether. When I sent the request, Jettzy insisted on charging me a service charge of $80 and a credit card fee. I find it ridiculous that I am being charged for a service that was not delivered.

In the first response to my query, the service representative sent me a message in Chinese that was completely irrelevant to my concerns. When I sent my queries again, I received a reply from the same person in broken English, stating that it was company policy to charge me the fee. I escalated the issue to their manager, but they just repeated the company policy again. Frustrated with the lack of assistance, I decided to take legal action. This initiated a long battle between myself and the unknown agent.

I chose NCAT to file a consumer dispute because of their quick and satisfactory service in my previous experience.

When I was gathering the necessary documents for my NCAT application, I came across more informnation about this agent Jettzy. This agent was based in New Zealand and did not have a presence in Australia. Upon further investigation, I discovered that the business was founded by foreign investors and relied on unprofessional staff who did not speak English well. To my surprise, the person who responded to my NCAT application did not have a good understanding of Australian legislation.

During the first hearing, Jettzy was absent as they claimed they did not receive the correspondence from NCAT. Later, they confirmed that they had indeed received the letter and would participate in the second hearing. The second hearing was conducted via a conference call last month and the outcome was satisfactory. The order mandated Jettzy to refund me the service charge as well as the credit card fee.

Purchasing tickets from agents is sometimes unavoidable. Although agents may have company policies allowing them to charge different fees, they must abide by Australian legislation. If you encounter any unfair charges, the best course of action is to take legal action and reclaim your money. Some businesses are attempting to scam customers out of their money. Although it may be time-consuming and exhausting, you should not give them the chance to make a dishonest profit.

PLT Second week

Sentiment

I received my completion letter in 2023. This is pretty annoying as my last unit’s result was delayed by two months. The unit was lectured by a British barrister, who doesn’t follow the University rule that much. At the result day last year, the unit co-ordinator said they will try to get the results before Christmas in 2022, but the result was not available until late January.

With some further delay in getting the PLT approved by the firm partners, I finally enrolled PLT in March. The College of Law’s new office in Town Hall was pretty cool with nice designs and a small terrace. Although I went to the terrace on the worst day when it’s super hot.

The first week was fun. I was going to do that in part time and the group was pretty small like 14 people. The workshops were relatively easy but I spent quite a bit of time on the cross-examination preparation. It is also a pretty strange feeling to see all the future lawyers, which are quite different from accountants.

On Thursday, I submitted the first online assessment. It was not bad but in a strange way of video. I don’t mind oral assessment but the strange part is the recording and the short time limit. I did a few attempts before submitting the final.